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General description: The hotel Troya, especially popular with honeymooners, is located approx. 50 m from a sandy beach. At the beach, there are sun umbrellas and sun loungers for a fee. The tourist centre is only about 100 m away. The town Playa De Las Americas is around 50 m away. In the vicinity of the hotel are a number of shopping facilities and a supermarket. It is only 100 m from the hotel to the nearest bars and restaurants. Also the nearest disco is around 100 m away. The following attractions can be reached from the hotel: Siam Park (approx. 1 km away). For mobility during your holiday, there are a bus stop (approx. 600 m away), a car rental company and a motorcycle rental. For medical treatment in emergencies there is a hospital around 1 km away. The airport (TFS) is approx. 18 km away. Another airport (TFN) is located approx. 82 km away. Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, luggage transportation by the guest, protective screens at the reception, non-contact in-house information, elevator occupancy control measures, restaurant space adapted to ensure social distancing, controlled access restaurant (scheduled turns), controlled access bar (limited entry), digital menus, buffet alternatives (protective screens, individual covered portion buffet, assisted buffet service, Show-Cooking), intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, additional space for families at pools, hand sanitizer available for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, 24h time between check-out and check-in, housekeeping staff equipped with self-protecting gear, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. Amenities: Partially renovated in 2019, the 8-storey 4-star beach hotel has 354 rooms. It offers its guests a 24h reception (check-in from 14:00, check-out until 12:00), a lobby with bar, 5 lifts, air conditioning, a safe (for a fee), coiffeur, a shop, a parking area (for a fee) and a money changing facility. For the meals, there are two restaurants (air-conditioned) and a snack bar. You will be warmly welcomed in both the hotel’s bars. WiFi is available for free. For guests dependent on a wheelchair the hotel has a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning and concierge service are free of charge. Room service and laundry / ironing service are available for a fee. Pool: In the outdoor area of the hotel you will find 3 heatable fresh water pools with a separate children´s pool. Here, there are sun loungers and sun umbrellas for free available. A bar at the pool offers guests refreshing beverages. Meals: Breakfast (from 07:30 - 10:30) from the buffet. Half board: breakfast as well as lunch or dinner. Full board: breakfast, lunch and dinner. Breakfast and lunch and dinner only in selected restaurants. All inclusive: breakfast, lunch and dinner. Breakfast and lunch and dinner only in selected restaurants or bars. Water and small snacks at certain times. Soft drinks (10:30 - 23:30), coffee & tea (10:30 - 23:30), beer (10:30 - 23:30), wine (10:30 - 23:30), cocktails (10:30 - 23:30), national alcoholic drinks (10:30 - 23:30), selected imported spirits (10:30 - 23:30, limited and in special bars and restaurants), Welcome Drink and free internet. Sport and Leisure: Sports and entertainment: Tennis (where applicable, for a fee), billiards (for a fee), table tennis (where applicable, for a fee), fitness and aerobics. A golf course is in the vicinity of the hotel. Bicycle rental. Spa area with sun terrace, sauna, whirlpool, steam bath, hamam and massages available for a fee. Entertainment for adults: activity programme with evening shows and live music. Child supervision: activity programme for children (from 4 - 12 years). Additional information: Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, German, French, Italian and Spanish. Accepted methods of payment: American Express, Visa, EC card and Euro / MasterCard. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice. Standard FamilyRoom: With sofa bed as extra bed, baby cot (for free), parquet, balcony, internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower. Standard FamilyRoom (Balcony or Terrace): With sofa bed as extra bed, baby cot (for free), parquet, balcony, internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower. Double Standard FamilyRoom (Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard JuniorSuite (LateralSeaView): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard JuniorSuite (SeaView): With sofa bed as extra bed, baby cot (for free), parquet, balcony, minibar (for a fee), internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower. Standard JuniorSuite (SeaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). Room (PanoramaView): With sofa bed as extra bed, baby cot (for free) and internet (for free). Club Room (Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). Club Room (LateralSeaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). Club Room (LateralSeaView, Balcony or Terrace, Non-Refundable): With sofa bed as extra bed, baby cot (for free) and internet (for free). SingleUse Club Room (Balcony): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard Room (Balcony or Terrace, Promotion): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard Room (LateralSeaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard Room (LateralSeaView, Balcony or Terrace, Non-Refundable): With sofa bed as extra bed, baby cot (for free) and internet (for free). Standard Room (SeaView): With sofa bed as extra bed, baby cot (for free), parquet, balcony, minibar (for a fee), internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 27 m²). Double Standard Room (Economy): With sofa bed as extra bed, baby cot (for free), parquet, balcony, internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 27 m²). Double Standard Room (LateralSeaView): With sofa bed as extra bed, baby cot (for free), parquet, balcony, internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 27 m²). SingleUse Standard Room (LateralSeaView): With sofa bed as extra bed, baby cot (for free), parquet, balcony, internet (for free), safe (for a fee) and sat TV as well as centrally controlled air conditioning. Bathroom with shower (room size: 27 m²). SingleUse Standard Room (LateralSeaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free). SingleUse Standard Room (LateralSeaView, Balcony or Terrace, Non-Refundable): With sofa bed as extra bed, baby cot (for free) and internet (for free). Superior Room (SeaView): With sofa bed as extra bed, baby cot (for free), minibar (for a fee) and internet (for free). Superior Room (SeaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free), minibar (for a fee) and internet (for free). Superior Room (SeaView, Balcony or Terrace, Non-Refundable): With sofa bed as extra bed, baby cot (for free) and internet (for free). Double Superior Room (PanoramaView, Balcony or Terrace): With sofa bed as extra bed, baby cot (for free) and internet (for free).

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